How do I reset my password?

There are two options if you wish to reset the Password on your account. Below is a step by step guide.

For your account safety we confirm that Bsgex staff can never view a user's Password so please do not ask us or tell us what your Password is.


  1. Go here (or in windows 'Sign In', click 'Forgot Password?')
  2. Enter YOUR Email Address.
  3. Enter the captcha code (refresh page if you want to get new captcha).
  4. Click 'Reset Sign in Password' button.
  5. You will be sent an email with a link to reset your Password.
  6. Open that email and click on the link for resetting Password (or copy and open the link in your browser).
    • NOTE: The link for resetting Password in the email expires within 30 minutes so, please, click on the link in the email as soon as you receive it.
  7. Enter YOUR new Password when prompted.
  8. Click 'Reset Sign in Password' button and you will be redirected to login using your new Password.

Your Password is reset!



You can also reset your Password from your Account Settings page if you are already logged in. Below is a step by step guide.

  1. After logging your account, click 'Change Password'.
  2. Enter your original Password.
  3. Enter your new Password.
  4. Confirm your new Password.
  5. Click on 'Change' button.

Your Password is now changed!

You will be logged out, and you will need the new Password to log back in.